Returns/Refunds/Alterations

Every Norfords order is covered by Our Fit Promise.

If an order needs alterations, Norfords will cover the cost of local tailoring. In the event a tailor deems the order unalterable, and using fair and reasonable judgement, Norfords agrees it is unwearable, we will remake your garment. If you’re still not happy with the product, we’ll happily refund your order.

How long is Out Fit Promise valid?

Our Fit Promise expires 10 days from the date of delivery.

Change of Mind.

Due to the nature of the business, where each garment is custom made to your measurements we are unable to accept ‘change of mind’ returns or refunds.

Care of garments. 

Caring for your garments is important and following care instructions is a must. Suits must only be dry cleaned and never put through the wash, the same applies to suit trousers, these must be dry cleaned only.

Norfords reserves the right to reject claims made outside of this guarantee period.